Refund Policy

Overview

Thank you for shopping at ketohandcraft. If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within 15 days of the original purchase of the product.

Eligibility for a Return To be eligible for a return, please ensure that:

The product was purchased in the last 15 days.

The product is in its original packaging.

The product isn't used or damaged.

Non-returnable Items Please note that we do not accept returns for:

Customized or personalized items.

Sale items or gift cards.

Initiating a Return To initiate a return, please contact us with your order number and details about the product you would like to return. We will provide you with a return shipping label and instructions on how and where to send the returned goods.

Shipping Charges Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from ketohandcraft.

Damaged or Faulty Products If you received a damaged or faulty product, please notify us immediately for assistance.

Refund Process Once we receive your returned item, we will inspect it and notify you on the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Contact Us If you have any questions about our Refund Policy, please contact us at info@ketohandcraft.com

ketohandcraft Legal Notices

1. Copyright Notice
All content on this site, including text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of ketohandcraft or its content suppliers and is protected by the United Kingdom and international copyright laws. The ketohandcraft logo and all other trademarks, service marks, graphics, and logos used in connection with ketohandcraft are trademarks or registered trademarks of ketohandcraft or ketohandcraft’s licensors.

2. Trademarks
The name ketohandcraft and the related logos and other marks indicated on our site are registered trademarks of ketohandcraft in the United Kingdom and/or other countries. Other ketohandcraft marks, graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of ketohandcraft.

3. Disclaimer of Warranties and Limitation of Liability
This site and all information, content, materials, products, and services included on or otherwise made available to you through this site are provided by ketohandcraft on an "as is" and "as available" basis, unless otherwise specified in writing. ketohandcraft makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, products, or services included on or otherwise made available to you through this site, unless otherwise specified in writing.

4. Privacy Policy
Please review our Privacy Policy, which also governs your visit to ketohandcraft, to understand our practices.

5. Governing Law
These notices shall be governed by and construed in accordance with the laws of the United Kingdom, without giving effect to any principles of conflicts of law.

6. Changes to Legal Notices
ketohandcraft reserves the right to make changes to these legal notices at any time without notice. It is your responsibility to review the legal notices periodically for updates.

Frequently Asked Questions (FAQ)

Q1: When will my order be shipped?
Answer: Your orders will be shipped within 1-2 business days after your payment is confirmed.

Q2: Where can I buy your products?
Answer: You can purchase our products through our website and selected online marketplaces.

Q3: What is your return policy?
Answer: You can return the products you have purchased within 15 days of the delivery date. The product must be unused and in its original packaging.

Q4: How can I get more information about the products?
Answer: Detailed information about our products can be found on our product pages. For additional questions, please contact us via email.

Q5: What are the payment methods?
Answer: You can make payments using credit cards, debit cards, and certain online payment systems.

Q6: How much is the shipping fee?
Answer: There are no shipping fees for all your orders. Yes, you heard right; we offer free shipping on all our products.